Shipping policy

Shipping cost and timeframes

US Flat Rate (4.99 USD)

US Flat Rate is our standard tracked delivery option for orders shipped within the United States. Orders are typically processed within 1–2 business days, with delivery taking approximately 3–4 business days from the date of dispatch.

Once your order has been shipped, you will receive a confirmation email containing a tracking link, allowing you to follow the progress of your delivery. The applicable flat shipping rate will be displayed at checkout based on your delivery address.

Orders shipped domestically within the United States are not subject to customs duties or import fees. Please note that delivery times are estimates and may be affected by holiday periods, high order volumes, carrier delays, severe weather, or other circumstances beyond our control.

EU Flat Rate (6.99 USD)

EU Flat Rate is our standard tracked delivery option for orders shipped within the European Union. Orders are typically processed within 1–2 working days, with delivery taking approximately 7–10 days from the date of dispatch.

Once your order has been shipped, you will receive a confirmation email containing a tracking link, allowing you to follow the progress of your delivery. The applicable flat shipping rate will be displayed at checkout based on your delivery address.

Orders delivered within the European Union are not subject to customs duties or import fees. Please note that delivery times are estimates and may be affected by holiday periods, high order volumes, carrier delays, or other circumstances beyond our control.

Shipping address disclaimer

Each By Matthew order can currently be shipped to one address only. If you would like products delivered to different locations, please place a separate order for each shipping address. Before completing your purchase, carefully review all address details, as incorrect or incomplete information may cause delivery issues or delays.

Forwarding

By Matthew is not liable for any damage, defects, material discrepancies, or loss affecting products delivered to a freight-forwarding company and is not required to issue a replacement or refund for such products.

If you choose to have your order delivered to a freight forwarder, we recommend instructing the company to inspect the package upon arrival and refuse delivery if it appears damaged. Any damage must be reported before the freight-forwarding company accepts the shipment. Once the package has been accepted, responsibility for it passes to the freight-forwarding company.

My item arrived damaged. What should I do?

If you believe that an item was damaged during transit, please keep the item, the shipping box, and all original packaging materials, and contact us as soon as possible. To assess your claim and determine whether you qualify for a refund or replacement, we will require clear photographs of the damaged item and its packaging. If exceptional circumstances prevent you from retaining the damaged contents, please photograph them before disposing of them safely.

Claims relating to lost packages or missing, incorrect, or damaged items must be reported promptly and no later than 7 days after the applicable delivery date. By Matthew reserves the right to decline claims submitted after this period.

We monitor claims involving lost, missing, incorrect, or damaged items for potential misuse. All affected items and their original packaging must be retained while the claim is being reviewed. Subject to applicable consumer protection laws, By Matthew reserves the right to determine the appropriate resolution and to limit or decline a refund, credit, replacement, or reshipment where appropriate.

International locations

At this time, By Matthew accepts orders for delivery to addresses within the United States and the European Union. We look forward to expanding to additional regions in the future.